This website with the URL of www.amaura.co.in is operated by Aumauras Charms. We are committed to delivering the order placed by You within the given period and in accordance with this Delivery Policy.
Currently, we do deliver the products across India subject to the provision of this Policy. You are advised to read Our Terms and Conditions along with this Policy at the following link: https://aumaura.co.in/pages/terms-and-conditions.
By using this website, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on this website.
The following currency is used on this website: INR.
We make all commercially reasonable endeavors to ensure that the products are delivered to you in a timely manner. Please read this Policy before making a purchase, so that You understand Your rights as well as what You can expect from Us.
- COST OF SHIPPING
Shopping and handling rates may vary based on product, packaging, size, volume, type, and other considerations. The cost of shipment will be calculated at the check-out window. You will be eligible for free shipping for orders above Rs. 2,000 (Rupees two thousand only).
The aforementioned cost of shipping is applicable for delivery of products under this website regardless of the value and delivery destination.
- SHIPPING UPDATES
Once your order ships, you will get a notification with the details of the courier service provider and other relevant information through SMS and e-mail (if e-mail ID has been shared).
- HANDLING TIME
It usually takes 2-4 day(s) to process and dispatch the products once the order is placed and after the payment is processed. We strive to process and dispatch your products at the earliest.
- TIME FOR SHIPPING
Delivery time depends on the product ordered and the location of delivery. Approximate delivery time is 3 to 5 days after dispatch, depending on your location.
The delivery time is indicative and can vary due to external factors.
- LOCAL DELIVERY
Subject to availability, we provide instant local delivery service to certain areas. The local delivery service is usually done within 72 (seventy-two) hours from the time of order confirmation.
Currently, the following area are covered under Our local delivery area:
Indirapuram, Ghaziabad, Noida, Delhi.
We reserve the right to change the local coverage area without any notice to the users and users are advised to check this Policy for any updates.
- INTERNATIONAL SHIPPING
Currently, we do not deliver to locations outside India.
- OTHER RULES
If you want to change the shipping address, you need to inform us of the same within 24 (twenty-four) hours after placing the order. The request to change the shipping address can be made in the following manner:
- WhatsApp at +91 7701 894 155
If the order has not been processed, we will try to change the address, if your order is processed, we will not be able to change the address.
While we shall strive to ship all your ordered products together, this may not always to possible due to product characteristics, or availability.
The Cash on delivery options is available for certain categories of products. At the time of delivery, apart from cash payment, the customer will have the following options to make the payment: UPI.
Partial refunds will not be entertained.
We endeavor to engage logistics partners, employees, agents with the highest standards and ethics, you are agreeing and acknowledge that the actions, inactions of the delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive and we shall not be liable for any action or inaction from the part of logistic partners. Any disputes between you and your local Logistics partners shall be settled between you and the logistics partner.
You can provide special delivery instructions in the following manner:
- During order checkout, you will get a text box to enter special instructions for delivery of your order.
Some items may not be eligible to be delivered to all geographical locations. You will be notified of the restricted items at the check-out page or before that.
- WRONG OR INCOMPLETE ADDRESS
You shall ensure that all information that is submitted by you to us on the platform is true, complete, accurate and sufficient to identify the actual place of delivery.
If you have entered the wrong shipping information or contact details, it might cause a delay or missed delivery and you will not be eligible for a reshipment or a refund on such transaction.
- RETURN AND REFUND
Every effort is made so as to service the orders placed, as per the specifications and timelines mentioned with respect to a product. If due to any unforeseen circumstances or limitations from Our site, the order is not shipped or delivered, such order stands cancelled, and the amount paid by you is refunded.
The return process of a product may subject to additional terms depending on the nature and category of the product. Any such additional terms may be specified under the Return and Refund Policy or be intimated at the time of purchase of the product.
- YOUR DATA
- CHANGES TO THIS POLICY
Please not that We may from time to time change the terms of this Policy and every time You wish to use this website, please check the Policy to ensure You understand the terms and conditions that apply at the time.
If you do not wish to accept the revised Policy, you should not continue to use the Services. If you continue to use the Services after date on which the changes, come into effect, your use of the Service indicates your agreement to be bound by the new Policy.
- FORCE MAJEURE
We shall not be considered in breach of guarantee or terms of services and shall not be liable to the Customer for any cessation, interruption, or delay in the performance of its obligations by reason beyond our control, including natural disasters, pandemics, fire, and act of God or public enemy, famine, plague, the action of the court or public authority, change in law, explosion, war terrorism, armed conflict, labor strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen.
- CONTACT US
For any feedback, concern, or query, You may please reach out to Us on the contact details below. Customer Care: firstname.lastname@example.org, Info@aumaura.co.in