Returns & Refund Policy

If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with the following details, within 48 hours of the delivery date. We will issue a product exchange for any product that is returned in a saleable and undamaged condition, in its original packaging and can be verified to be damaged/faulty. Please allow one to three weeks from the day you return your package, for your exchange request to be fully processed and closed.

Please write to us within 48 hours of receiving the product that you would like to exchange or refund at info@aumaura.co.in with the following details:

  • Details of your request or complaint.
  • Courier pack opening videos to support the complaint the damaged product clearly visible, without which we cannot process the request.

Once all the details are received, it would take our team 3 working days to revert on the complaint. In case, an exchange is approved for your complaint, you will be informed of the same with an authorization number. In the case of a product refund, once your request is approved the refund will reflect in your account within 10-15 days and you will be sent an email or SMS confirming the same.

All products to be exchanged must be sent back to us packed in the same packaging as it was received in and a document that states the following:

  • Address of dispatch.
  • Name & Address of the customer.
  • Order number.
  • Contents of the package.

Please also email this document and share an image of the consignment slip (inside and outside packaging).

Once the package is received by our team, the exchange order will be processed within 24-48 hours. You will then be informed of the new consignment tracking details.

Please note orders for Gift boxes are not applicable for exchange or refund here.

Aumauras Charms is not responsible for damage after delivery.

Product Quality Related Complaints

In the case of a product quality concern, please send us an email at info@aumaura.co.in within 7 days of the date of receipt of the product and with the following details. We shall take 24 to 48 hours to review the email and revert:

  • Order number.
  • Product that is highlighted for quality issue.
  • Details of your Request.
  • Images or videos to support the complaint along with an image of the back label of the product.

All products to be shared for inspection must be physically accompanied in the reverse consignment by the original receipt and a document that states the following:

  • Address of dispatch.
  • Name & Address of the customer.
  • Order number.
  • Contents of the package.

Please also email this document and share an image of the reverse consignment (inside and outside packaging) with us over email.

Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Exchange of product due to allergic/skin reactions is not applicable. Exchange of product due to reasons including personal dislike of the product; dislike of the fragrance; dislike of color that cannot be backed by proof of quality issues with the product itself is not applicable

No cash refunds are permitted.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.

Categories not eligible for Return:

  • Customized Products (Gift Hampers) cannot be returned since they are created on demand.
  • Some of the Personal care products or used products cannot be returned due to hygiene issues.
  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.